Privacy Policy

We collect information you provide directly to us, including:

Contact information such as your name, email address, and phone number when you submit our contact form or book a service.

Payment information processed securely through Stripe. We do not store your credit card number, CVV, or full payment details on our servers — Stripe handles all payment data in accordance with PCI-DSS standards.

Service details such as pickup address, delivery address, and special instructions you provide when booking.

We may also collect certain technical information automatically, including your IP address, browser type, and pages visited, through standard server logs.

We use the information we collect to:

Process and fulfil your laundry service orders, including scheduling pickup and delivery.

Communicate with you about your orders, respond to inquiries, and provide customer support.

Process payments securely through Stripe.

Improve our website and services based on how you interact with them.

Comply with applicable laws and regulations.

All payment transactions are processed by Stripe, Inc., a third-party payment processor. When you make a payment, you are providing your payment information directly to Stripe. Stripe’s use of your personal information is governed by their Privacy Policy, available at stripe.com/privacy.

We receive only a transaction confirmation and a limited set of non-sensitive payment details (such as the last four digits of your card and billing postal code) from Stripe. We never have access to your full card number or CVV.

When you submit our contact form, your name, email address, phone number, and message are transmitted to our secure inbox. This information is used solely to respond to your inquiry and is not shared with third parties for marketing purposes.

We retain contact form submissions for a reasonable period to maintain a record of our communications with you.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Stripe to process your payments.

With service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.

When required by law, court order, or governmental authority.

To protect the rights, property, or safety of BK Laundry Services, our customers, or others.

Your information is stored on secure servers. We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Canada’s Anti-Spam Legislation (CASL): We will only send you commercial electronic messages with your express or implied consent. You may withdraw your consent at any time by contacting us at JBcleaningAncaster@hotmail.com.

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your personal data; the right to restrict or object to processing; and the right to data portability.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We do not currently use third-party advertising or analytics cookies. If this changes, we will update this policy and, where required, obtain your consent.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

BK Laundry Services

Hamilton & Surrounding Area, Ontario, Canada

Email: JBcleaningAncaster@hotmail.com

Phone: (289) 237-8585